Privacy Policy
Artisan GF Co. Pty Ltd ("we", "us", "our") is committed to protecting your personal privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Last Updated
Mar 5, 2026
Information We Collect
We collect personal information that you voluntarily provide to us when placing an order, subscribing to our newsletter, or contacting us. This includes:
Contact Details: Name, email address, phone number, shipping address, and billing address.
Transaction Data: Details about products you have purchased and payment confirmations (we do not store full credit card numbers).
Technical Data: IP address, browser type, and device information collected automatically via cookies when you navigate our site.
How We Use Your Information
We collect and use your personal information solely for the following purposes:
Processing and fulfilling your online orders, including sending order updates and tracking details.
Responding to customer service enquiries and support requests.
Sending promotional emails, recipes, and event updates (only if you have opted in). You can unsubscribe at any time.
Improving website functionality, inventory planning, and customer experience.
Disclosure of Information to Third Parties
We do not sell, rent, or trade your personal information. We only share relevant details with trusted service providers necessary to operate our business:
Courier & Logistics Partners: (e.g., Australia Post, courier services) to deliver your orders.
Payment Processors: Secure third-party gateways to process transaction payments.
IT & Analytics Services: Website hosting providers and analytics platforms (e.g., Google Analytics).
Data Security & Storage
We take reasonable technical and organizational steps to protect your personal information from unauthorized access, loss, misuse, or alteration. Online payment transactions are encrypted using standard SSL security.
Cookies
Our website uses cookies to enhance your browsing experience, remember shopping cart items, and understand how visitors interact with our site. You can adjust your browser settings to decline cookies, though some features of our shop may not function as intended.
Your Rights & Access
Under Australian privacy law, you have the right to request access to the personal information we hold about you, or to ask that we correct inaccurate details. To request access or update your information, please email us at hello@artisangfco.com.au.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices. Updates will be posted on this page with a revised date.
Contact & Complaints
If you have questions, concerns, or wish to lodge a complaint regarding how we handle your personal data, please contact:
Artisan GF Co. Pty Ltd
Email: info@artisangfco.com